Exchange & Returns

HomeExchange & Returns
  1. Return Eligibility
  • Do you accept returns? (Yes/No)
  • If yes, within how many days of receiving the product? (e.g., 7 days, 14 days)
  1. Condition of Returned Items
  • Should the item be unused, unworn, and in original packaging to qualify for a return?
  1. Return Shipping
  • Who pays for the return shipping? (Recto Verso or the customer?)
  1. Refund or Store Credit
  • Do you offer full refunds, store credit, or exchanges only?
  1. Non-Returnable Items
  • Are there any products that cannot be returned? (e.g., accessories, sale items)
  1. Refund Process Time
  • How long will it take to process a refund after receiving the returned item? (e.g., 5–7 business days)
  1. Return Approval
  • Should customers contact you first before sending back an item?
  1. Damaged or Defective Items
  • What should a customer do if they receive a damaged or wrong item?
  • Will you offer free returns in such cases?