Terms & Conditions

HomeTerms & Conditions

  1. Business Information
  • What is the official company name, trade license number, and registered address?
  • What is the main customer support email and phone number?
  1. Order Process
  • How can a customer place an order (through website only, phone, etc.)?
  • Can customers edit or cancel an order after placing it? If yes, how?
  1. Shipping Policy
  • Which countries do you ship to?
  • How long does delivery take inside the UAE?
  • How long does international shipping take?
  • Do you offer express shipping options?
  • Which shipping carriers do you use?
  1. Payment Terms
  • What payment methods do you accept? (e.g., Visa, MasterCard, Apple Pay, Google Pay, Tabby)
  • When is payment charged, upon order or shipment?
  1. Customer Responsibilities
  • Who is responsible if the delivery address is incorrect?
  • Are there any restrictions (e.g., no shipments to PO Boxes)?
  1. Intellectual Property
  • Do you want to protect your product designs, logos, photos, and content legally?
  1. Liability Limitations
  • Do you want to add a disclaimer that you are not responsible for delays outside your control (e.g., customs delays, shipping strikes)?